Tongits Privacy Policy

When you register and use the tongits platform, we collect certain personal information that is necessary to operate your account and provide our services to you. This includes your full name, date of birth, email address, and contact number, all of which are required during the registration process. We also collect transaction-related data such as deposit and withdrawal records, payment method details, and account activity logs in order to process your requests and comply with financial regulations applicable in the Philippines. When you use the platform, we automatically gather technical data including your IP address, device type, browser version, and session information to help us maintain security and improve performance. If you contact our support team, we may retain records of that correspondence to assist with follow-up enquiries and to improve the quality of our service. We do not collect more personal data than is reasonably necessary for the purposes described in this policy.

The personal information we hold about you is used to operate and manage your tongits account, process transactions, verify your identity, and deliver the services you have requested. We use your data to comply with our legal and regulatory obligations, including age verification, anti-money laundering checks, and any reporting requirements that apply to entertainment platforms serving the Philippines. Your contact details allow us to send you account-related communications such as transaction confirmations, security alerts, and responses to your support enquiries — we do not use your contact information for unsolicited marketing without your explicit consent. Technical and usage data helps us monitor the security and stability of the platform, identify and resolve technical issues, and make ongoing improvements to your experience. We may use aggregated, anonymised data for internal analytics and business planning, but this data cannot be used to identify you personally. We will never sell your personal information to third parties for their own commercial purposes.

We do not share your personal data with third parties except where it is strictly necessary to provide our services or where we are required to do so by law. Trusted service providers who assist in operating the tongits platform — such as payment processors, identity verification partners, and technical infrastructure providers — may access certain data solely for the purpose of delivering those services, and are contractually bound to keep your information confidential and secure. Where required by applicable Philippine law, regulation, or a valid legal order, we may disclose personal data to government authorities, regulators, or law enforcement bodies. In the event of a corporate restructuring, merger, or acquisition involving tongits, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will alwaysinform you of any such change that materially affects how your personal data is handled. Any third party that receives your data from us is required to protect it to a standard no less than that described in this privacy policy.

Tongits applies industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in protected systems with strictly controlled access. We regularly review and update our security practices to address emerging threats and to ensure that your data remains protected at all times. Access to personal data within our organisation is limited to personnel who require it to perform their specific job functions, and all such staff are bound by confidentiality obligations. In the event of a data security incident that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements and within the timeframes prescribed by law. You can further protect your account by choosing a strong, unique password and by never sharing your login credentials with anyone else.

We retain your personal data for as long as your account is active and for a reasonable period thereafter, or for as long as is necessary to fulfil the purposes set out in this policy. Certain categories of data — particularly transaction records and identity verification documents — may be retained for longer periods where required by Philippine law, financial regulations, or anti-money laundering obligations. When personal data is no longer needed and there is no legal basis for continued retention, we securely delete or anonymise it so that it can no longer be linked to you. If you close your account, we will process the deletion of your personal data in accordance with our standard retention schedule and applicable legal requirements. You may contact our support team at [email protected] to request information about the specific retention periods that apply to your data. We do not retain personal data in an identifiable form for longer than is strictly necessary.

As a user of the tongits platform based in the Philippines, you have rights in relation to the personal data we hold about you, including the right to access a copy of your data, request correction of inaccurate information, and ask for deletion of data we are no longer required to retain. You may also object to or request restriction of certain types of processing, and where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. We may need to verify your identity before processing your request to ensure that personal data is not disclosed to or amended by an unauthorised person. If you believe that your data rights have been violated, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to resolving any privacy concerns you raise directly with us in a fair and timely manner.

The tongits platform uses cookies and similar technologies to operate core platform functions, remember your session preferences, and help us understand how users interact with our site so we can improve the experience. Essential cookies are required for the platform to work correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us measure platform performance and identify areas for improvement — this data is aggregated and does not personally identify you. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit the functionality available to you on the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. For further details about the specific cookies we use and their purposes, please contact [email protected].

We may update this Privacy Policy from time to time to reflect changes in applicable law, our data practices, or the features and services we offer on the tongits platform. When we make material changes, we will notify registered users via the email address on file or through a prominent notice on the platform, prior to the changes taking effect. The date at the top of this page reflects when the policy was last reviewed and updated. Continued use of the platform after a revised policy takes effect constitutes your acceptance of the updated terms. If you have questions about any changes or about this policy in general, you are welcome to contact our support team at [email protected] and we will be happy to assist. We encourage you to review this page periodically to stay informed about how we protect your personal information.